NEW PAKORN
Application Support EngineerI am New Pakorn, an Application Support Engineer with a passion for web development, automation testing, database engineering, and cloud engineering. I’ve been building my skills in front-end development using React and Tailwind, along with back-end technologies like Node.js, MySQL, and MongoDB through self-learning and boot camps. I'm looking for opportunities to apply this knowledge and continue growing in a professional environment.
About Me
I'm New Pakorn, an Application Support Engineer with hands-on experience in technical support, IT maintenance, and system implementation.
I specialize in ensuring daily application stability and performance by resolving incidents through root cause analysis and implementing long-term solutions. I collaborate closely with developers and business analysts to handle system incidents, validate new features through UAT testing, and drive continuous improvements.
In my role, I work extensively with MS SQL for data querying, reporting, and managing scheduled jobs via SQL Server Agent. I also automate and monitor routine tasks using Windows Task Scheduler and WinSCP for secure SFTP file transfers. My responsibilities include maintaining clear documentation such as incident logs, change requests, and system implementation records. I also manage cloud services, including ECS, VPC, EIP, EVS, OBS, CBR, HSS, LTS, CTS, and IMS on Huawei Cloud.
Beyond support roles, I have a passion for web development, automation testing, and cloud engineering. My technical skills span front-end technologies like React and Tailwind CSS, as well as back-end frameworks and databases such as Node.js, MySQL, and MongoDB. I’m now seeking opportunities to apply and grow these skills in a professional environment.
TECHNOLOGIES
EXPERIENCES
2025 - Present
Application Support Analyst - Cyberquote (Thailand) Co., Ltd
Supported our client and maintenance of the application, focusing on database management and application support. Collaborated with cross-functional teams to ensure seamless integration and functionality of the application. Engaged in troubleshooting, debugging, and optimizing SQL queries to enhance performance and reliability. Actively participated in the implementation of new features and updates, ensuring alignment with business requirements and user needs.
2023 - 2024
Gap year - Career Break
Took a career break to explore new perspectives and invest in both personal and professional growth. Spent a year in Melbourne, Australia, engaging in cultural exchange, part-time work, and travel. Continued with a strong focus on self-directed learning and technical development, including full stack web development, database engineering, Linux systems, and automated testing with Robot Framework.
2019 - 2022
Consultant - Atos IT Solutions and Services Limited
Job Role: IT Engineer
Maintained and supported web applications using technologies such as MS SQL Server, ASP, VB, JavaScript, XML, HTML, and CSS. Additionally, provided support for DWP Client Services (hardware break-fix), Siemens SiPass Integrated (access control system), and PKI certificate management.
2016 - 2019
IT Support - Pro One IT Co. Ltd
Onsite IT Support at Atos IT Solutions and Services Limited, supporting Siemens Thailand. Provided comprehensive onsite support for computer hardware and software, including setup, configuration, and troubleshooting. Assisted end-users with technical issues, managing support requests via phone, email, and in-person interactions. Ensured timely and professional resolution of support tickets by documenting and tracking issues in a service desk database.
2015 - 2016
IT Infrastructure Support - Wishwon Info
Employed through Wishwon Info, providing onsite infrastructure support at General Electric (GE). Delivered first-level support for hardware, software, and peripherals, including setting up email accounts, profiles, and configuring IT equipment. Provided onsite, remote, and phone support, troubleshooting system and infrastructure issues. Managed and maintained IT infrastructure, supervised the helpdesk team, and monitored IT requisition workflows. Regularly reported to the IT leader.
2014 - 2015
Help Desk Support - Professional One
Employed through Professional One, provided onsite support at DHL Express Thailand Head Office. Managed customer inquiries via phone, in-person, and applications, and routed cases to appropriate teams. Registered and maintained the DHL eCom tool, educated customers on Air Waybill documents, and coordinated data verification. Provided remote support, installed and configured shipping applications, and maintained PC hardware and software. Regularly reported to the IT Head.
2013 - 2014
Help Desk Operator - TOT Outsourcing Service Company Limited
Handled customer phone inquiries, analyzed and resolved TOT internet issues, and troubleshot basic ADSL signal problems. Provided end-user support for modem settings, resets, DNS fixes, and IP WAN checks. Collaborated with technicians to resolve issues, offered services for TOT products, and presented these products to customers.
PROJECTS
Food Delivery
The Food Delivery application is a full-stack project built using the MERN Stack (MongoDB, Express, React, Node.js). allows users to register, log in, browse the menu, add/remove items from the cart, and track orders in real-time. Admins can manage the menu by adding, editing, or deleting items and updating order statuses. The backend handles authentication, data management, and secure password encryption.
Full Stack Web Portfolio
Developed a dynamic full stack web portfolio using Vue.js with the Nuxt framework, featuring responsive pages, custom components, and layouts tailored for an engaging user experience. Integrated TailwindCSS for styling and utilized Nuxt’s server-side capabilities for optimized performance. Backend services built with Express.js and MongoDB provide secure authentication, profile management, and portfolio data handling, ensuring efficient state management and seamless data flow across pages.
To Do App
A To-Do List Application built using Python Flask and SQLite allows users to manage tasks efficiently. The project involves creating a web app where users can add, edit, update, and delete task lists (cards) and items (checklist) within each card.
Online Store
An application built with Node.js, EJS, and MongoDB. It features a CRUD system for managing both products and employees, allowing users to create, read, update, and delete entries for each.
Portfolio Website
A personal portfolio website showcasing projects, skills, and contact information.
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